RES ONE Workspace Folder Synchronization Error: Object reference not set to an instance of an object.

Version 1

    Problem

    RES ONE Workspace Folder Synchronization stops unexpectedly and intermittently with error "Object reference not set to an instance of an object".

    Cause

    There are 2 potential causes of this error:

     

    1. The filters section of the folder synchronization job does not use semicolons. The semicolon is the only supported separator for filters.
    2. The RES ONE Workspace Agent needs to be upgraded to a supported version, please contact RES support and give them this article to find the supported versions.

    Solution

    This issue is resolved in RES ONE Workspace v10.0

     

    In case the Service Release is not (yet) available or in case the Service Release cannot be installed, a revision containing this update is available on request at Ivanti Support.
    IMPORTANT: A revision contains multiple fixes. Only apply this revision when you are experiencing a specific problem. Unless you are severely impacted by this specific problem, RES recommends that you wait for the next service release containing these fixes.