Office ribbon bar icons display with lower graphics during a Remote Control Session

Version 7

    Description

    Office ribbon bar icons display with lower graphics during a Remote Control Session.  This issue is limited to only some video cards and their drivers.  Most do not experience this issue.

     

    This has been not only reported when using LANDesk's remote control utility but with other 3rd party remote control utilities.

     

    The followin screen shots demonstrat the issue.  Click the image to see it larger.

     

    Figure 1 - Normal Resolution

    Normal Resolution.bmp

    Figure 2 - Reduced Resolution

    Reduced Resolution.bmp

    Cause

    The current cause is unknown.

     

    Resolution

    The following items may resolve your issue.

     

    1. Update the video adapter driver. 

      The latest NVIDIA driver has resolved this for the some NVIDIA adapters. The one verified by LANDesk support was the NVIDIA Quadro FX 570M.

    2. Disable the mirror driver.  So far the appears to be on the video adapter driver side, but the bug may only occur with the mirror driver enabled.

    3. In the LANDesk Remote Control Viewer, change the Optimize performance settings to Optimize for a LAN connection.
    4. Also select Suppress remote wallpaper

     

    What to do if the issue continues?

    While LANDesk development is still investigating this issue, the cause appears to be a bug in the video adapter driver and not with the LANDesk mirror driver.  Report the issue to the vendor of the affected video adapter.