Remote Control Reports don't have any data in them

Version 3

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6Endpoint Manager 9.0 and OlderEndpoint Manager 2016.x

    Description:

    Remote Control Reports don't have any data in them

     

    Cause:

    Enable Remote Control History is not checked

     

    Solution:

    1. On the core server go to Configure > Remote Control Logging

    6407-remote-control-logging.png

     

    2. Check the 'Enable Remote Control History'

     

    6407-remote-control-logging-window.png