ProblemAfter upgrading to RES ONE Workspace 2015 (220.127.116.11) on Microsoft Windows 8 and Microsoft Windows Server 2012 the pinned items on the Windows Start Menu are gone.
Users are able to pin new items to the Start Menu while in a session but after login out and back in to the session the pinned items are gone.
Pinned items are also deleted occasionally when refreshing the workspace.
CauseThe pinned items are added to an unnamed Tiles group by default when users select "Pin to Start Menu". The default group is not saved correctly in the preferences files of RES ONE Workspace.
SolutionThis issue is resolved in RES ONE Workspace 2015 (18.104.22.168)
In case the Service Release is not (yet) available or in case the Service Release cannot be installed, a revision containing this update is available on request at RES Support.
IMPORTANT: A revision contains multiple fixes. Only apply this revision when you are experiencing a specific problem. Unless you are severely impacted by this specific problem, RES Software recommends that you wait for the next service release containing these fixes.