ProblemWhen you have an application which needs a Smartcard for some functionality within the application, the certificate will not be recognized when use the RES Workspace Manager Shell.
For example, when you have an application that contains letters which needs to be signed with the certificate on the Smartcard, the certificate is not recognized.
This scenario is not in place when you use the Microsoft Windows Shell.
CauseSmartcard certificate recognition depends on explorer.exe.
SolutionUse the Microsoft Windows Shell as default shell
The Shell can be changed at the RES Workspace Manager 2011 and 2012 Console at:
> Composition > Desktop > Shell