Unable to launch a Microsoft App-V applications due to hanging pwrgrids.exe

Version 1

    Problem

    Within an RES Workspace Manager session you are unable to launch a Microsoft App-V applications due to hanging pwrgrids.exe. If you start the Microsoft App-V application from an unmanaged shortcut the issue does not occur.

    You may receive an error message similar to the one below;

    A script or other auxiliary process did not complete in time. Please report the following error code to your System Administrator.
    Error code: xxxxxx-xxxxxx44-00000B0A
     

    Solution

    Solved in RES Workspace Manager 2014 SR2 Revision 6 and RES Workspace Manager 2012 SR5 Revision 7.

    Configure RES Workspace Manager to cache Terminal Server Client information.

    Add the following key to the registry;

    32-bit:

    Key: HKEY_LOCAL_MACHINE\SOFTWARE\RES\Workspace Manager
    Value: CacheWTSClient
    Type: REG_SZ
    Data: yes

    64-bit:
    Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\RES\Workspace Manager
    Value: CacheWTSClient
    Type: REG_SZ
    Data: yes

    Note:

    This registry key can also be set on HKEY_CURRENT_USER