The Citrix Pre-Launch session sometimes logged off if the user started the actual RES Workspace Manager managed published application.

Version 1

    Problem

    The Citrix Pre-Launch session sometimes logged off if the user started the actual RES Workspace Manager managed published application.

    Consider the following scenario:
    - At Setup > Integration > Application Virtualization > Citrix XenApp Publishing, Citrix XenApp Integration was configured and enabled.
    - At Administration > Agents, on the Agents tab, the RES Workspace Manager Agent was configured with Automatic for Run Workspace Composer.
    - In the Citrix XenApp farm, the Pre-Launch policy was enabled and Session Lingering was not enabled.
    - A user logged in with the Citrix Receiver which started a prelaunch session that was managed by RES Workspace Manager.

    In this scenario, when the user started a RES Workspace Manager managed published application, the Citrix Pre-Launch session sometimes logged off.

    Cause

    The Citrix Pre-Launch session sometimes logged off if the user started a managed published application.

    Solution

    Solved in RES Workspace Manager 2014 SR1.