Unable to remote control a Citrix XenDesktop 7 Server hosted desktop session

Version 1

    Problem

    If you try to remote control a Citrix XenDesktop 7 Server hosted desktop session, you receive Error code 120.  Using Remote Assistance from the Citrix XenDesktop Director does work.
    The user you are trying to remote control does not have a multi-monitor setup.

    Solution

    This issue is resolved in RES Workspace Manager 2014 SR2.
     
    In case the Service Release is not (yet) available or in case the Service Release cannot be installed, a revision containing this update is available on request at RES Support.
     
    IMPORTANT: A revision contains multiple fixes. Only apply this revision when you are experiencing a specific problem. Unless you are severely impacted by this specific problem, RES Software recommends that you wait for the next service release containing these fixes.