Time active shows zero when viewing usage tracking information for internet websites

Version 1

    Problem

    Time active shows zero when viewing usage tracking information for internet websites. This is seen when using the Usage Tracking Console and searching for websites.

    Cause

    Due to a coding error, the website usage tracking was not correctly logged to the RES Workspace Manager Datastore.

    Solution

    This issue is resolved in RES Workspace Manager 2012 SR4.
     
    In case the Service Release is not (yet) available or in case the Service Release cannot be installed, a revision containing this update is available on request at RES Support.
     
    IMPORTANT: A revision contains multiple fixes. Only apply this revision when you are experiencing a specific problem. Unless you are severely impacted by this specific problem, RES Software recommends that you wait for the next service release containing these fixes