Blank screen when signing in

Version 1

    Problem

    When signing in, some users receive just a blank screen. Holding down the windows key shows the desktop and taskbar.  Releasing the windows key shows the blank screen.

    Cause

    A blank screen is placed in front of the desktop during composition. Occasionally, this blank screen is not removed properly.

    Solution

    This issue is resolved in RES Workspace Manager 2012 SR4.
     
    In case the Service Release is not (yet) available or in case the Service Release cannot be installed, a revision containing this update is available on request at RES Support.
     
    IMPORTANT: A revision contains multiple fixes. Only apply this revision when you are experiencing a specific problem. Unless you are severely impacted by this specific problem, RES Software recommends that you wait for the next service release containing these fixes.