Concurrent licenses are not claimed when no named licenses are available

Version 2

    Problem

    Consider the following scenario:

    In a mixed licensing environment there are two license pools available, for instance: 100 named licenses and 100 concurrent licenses.
    In the named licensing pool there are no more licenses available, but in the concurrent license pool there are sufficient licenses available.

    When a user who is logging onto a laptop starts an RES Workspace Manager session, this user should normally receive a named license. When these licenses are not available, like in this scenario, the user should receive a concurrent license.
    Instead of receiving a license from the concurrent license pool, the user receives an error message "RES Workspace Manager cannot continue because no licenses are available."

     

    Cause

    In a mixed environment, when no more named licenses are available, a laptop license should be issued to users logging on to a laptop.

    By default, RES Workspace Manager does not issue this type of license, unless "CLAIMLAPTOPLICENSE=yes" is specified as an installation parameter during the RES Workspace Manager Agent setup.

     

    Solution

    By setting the registry value ClaimLaptopLicense, the RES Workspace Manager Agent is directed to claim a concurrent laptop license.

    A license will be claimed for the laptop even if no user is logged on. Different users of the laptop use the same claimed laptop seat license.

    32-bit:

    Key: HKEY_LOCAL_MACHINE\SOFTWARE\RES\Workspace Manager
    Value: ClaimLaptopLicense
    Type: DWORD
    Data: 1

    64-bit:

    Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\RES\Workspace Manager
    Value: ClaimLaptopLicense
    Type: DWORD
    Data: 1