Citrix session printers are not connected again after logging off and on again to a RES Workspace Manager session.

Version 1

    Problem

    When a user logs off a Citrix XenApp session with RES Workspace Manager active and then log back into a Citrix XenApp session with RES Workspace Manager active, Citrix session printers will no longer be connected.

    Cause

    At logoff from a Citrix XenApp Session, RES Workspace Manager terminates the WFShell.exe process in order to speed up the logoff process.

    Solution

    To prevent this situation, the following registry key must be added:

    32-bit:

    Key: HKEY_LOCAL_MACHINE\SOFTWARE\RES\Workspace Manager
    Value: SkipCloseWFShell
    Type: REG_SZ
    Data: Yes
     
    64-bit:

    Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\RES\Workspace Manager
    Value: SkipCloseWFShell
    Type: REG_S
    Z
    Data: Yes