Users session hangs on "Context Established" during logon

Version 1

    Problem

    Users session hangs on "Context Established" during logon and even after hours of waiting, the session will not start and is still 'hanging' on the splash screen.

     

    Cause

    If the last actions in the trace file are shown in the following sequence, the cause could be a faulty Printspooler or Citrix Print Manager service.

    -  pfwsmgr.exe "fstrExecuteJob; Start, job=`WRITELOG`" followed by "fstrExecuteJob; AT1 = *.pll"
    -  res.exe ac "IPDaemon_Connected" followed by a "IPDaemon_Disconnected"
    -  resop.exe that is doing a "axRESOp.Terminate"

    Background info: After the WRITELOG and .pll file upload, RES ONE Workspace tries to enumerate all printers, if there is no or no correct response of the print services the session will hang on "Context Established" and won`t go on with the next procedures.


     

    Solution

    To identify the issue open services.msc on the server that has the issue and restart the Microsoft Printspooler service or Citrix Print Manager service.

    In addition install a Microsoft hotfix to resolve this issue. For more information see http://support.microsoft.com/kb/2647753.

    Also check the updates that are released after SR1 for Microsoft Windows 7 and Microsoft Windows Server 2008R2: http://social.technet.microsoft.com/wiki/contents/articles/1398.list-of-wmi-related-hotfixes-for-windows-7-and-windows-server-2008-r2-en-us.aspx