RES Workspace Manager Agents properties are not populated or updated in the RES Workspace Manager Management Console

Version 1

    Problem

    When installing RES Workspace Manager 2014 SR2 on a Citrix XenDesktop 7.x machine, you will notice that the properties of the RES Workspace Manager Agent are not populated in the agent overview in the RES Workspace Manager Management Console

    If you are upgrading from a previous version of RES Workspace Manager 2014 on a Citrix XenDesktop 7.x machine, you will notice that the properties are not being updated with new information such as the RES Workspace Manager Agent version.

     

    Solution

    Solved in RES Workspace Manager 2014 SR2.

    Workaround:

    Make the machine a member of a Citrix XenDesktop Delivery Group. After the machine has been registered in the Citrix XenDesktop Studio, the properties of the RES Workspace Manager Agent will be reflected correctly in the RES Workspace Manager Management Console.