Shadowing a user results in error code 87 - The parameter is incorrect

Version 1

    Problem

    When trying to remote control a session from within the RES Workspace Manager Management Console. The user is presented with the following error:

    Error [87]: The parameter is incorrect.

     

    Cause

    Not related to RES Workspace Manager.

    The underlying command that is being executed is shadow.exe which has a restriction regarding the maximum length of the computer name.

    If this name exceeds 27 characters (with Citrix) or 35 characters (without Citrix) it will fail with error 87.

     

    Solution

    This issue is resolved in RES Workspace Manager 2014 SR3.

    In case the Service Release is not (yet) available or in case the Service Release cannot be installed, a revision containing this update is available on request at RES Support.

    IMPORTANT: A revision contains multiple fixes. Only apply this revision when you are experiencing a specific problem. Unless you are severely impacted by this specific problem, RES Software recommends that you wait for the next service release containing these fixes.