The option <New ... document> is missing from the context menu

Version 1

    Problem

    Consider the following scenario:
    • Microsoft Windows 8.1 or higher is being used.
    • A file type association is configured for (for example) TXT files.
    In this scenario, the Microsoft Windows option 'New > Text Document' is not available in the context menu in RES ONE Workspace sessions.

    NOTE:

    This issue can affect all ‘New …’ document options in the context menu.

    For example:
    • BMP affected ‘New > Bitmap image’.
    • DOC affected ‘New > Microsoft Word Document’ etc.

    Cause

    The default Windows file types have been changed with a RES ONE Workspace configuration.

    For example:
    The following commands have been set on a RES ONE Workspace managed application for the file type txt:
    • open
    • print
    • printto

    Solution

    This issue is resolved in RES ONE Workspace 2016 SR2 and RES ONE Workspace 10.1.0.

    In case the Service Release or Minor Release is not (yet) available, or in case the Service Release or Minor Release cannot be installed, contact RES Support to obtain more information on the availability of a Revision.
     
    IMPORTANT: A revision contains multiple fixes. Only apply this revision when you are experiencing a specific problem. Unless you are severely impacted by this specific problem, RES recommends that you wait for the next service release containing these fixes.