ProblemConsider the following scenario:
- The operating system used is Microsoft Windows 7 (x86 or x64) or Microsoft Windows Server 2008.
- Citrix XenApp or Citrix XenDesktop 7.12 or higher is being used.
- RES ONE Workspace 10.0.0.0 or lower is being used.
This issue is also described in the following Citrix KB article: https://support.citrix.com/article/CTX221206.
CauseThe netguard.sys filter driver being used by RES ONE Workspace in the described scenario only for Microsoft Windows 7 and Microsoft Windows Server 2008, is a TDI filter driver. In some situations this type of driver could cause the described issue.
This issue is resolved in RES ONE Workspace 10.1.0.
In case the Minor Release is not (yet) available, or in case the Minor Release cannot be installed, contact RES Support to obtain more information on the availability of a Revision.
IMPORTANT: A revision contains multiple fixes. Only apply this revision when you are experiencing a specific problem. Unless you are severely impacted by this specific problem, RES recommends that you wait for the next minor release containing these fixes.