Error (9) Subscript out of range - modEnd.CheckSaveUserPreferences - pfwsmgr.exe is shown at logoff

Version 1

    Problem

    Consider the following scenario:
    • User Settings are configured in RES ONE Workspace.
    • A logoff from a RES ONE Workspace managed machine is initiated.
    • Just before logoff a Workspace Refresh occurs.
    In this scenario following error might be displayed.
     
    Error #: 9
    Error Description: Subscript out of range
    Procedure: modEnd.CheckSaveUserPreferences
    Process: pfwsmgr.exe

     

    Solution

    This issue is resolved in RES ONE Workspace 10.2.0.0

    In case the Minor Release is not (yet) available, or in case the Minor Release cannot be installed, contact RES
    Support to obtain more information on the availability of a Revision.

    IMPORTANT: A revision contains multiple fixes. Only apply this revision when you are experiencing a specific
    problem. Unless you are severely impacted by this specific problem, RES recommends that you wait for the next
    service release containing these fixes.