Error: PinManager.CheckandResolveShortcut - The system cannot find the file specified. (Exception from HRESULT:0x80070002)

Version 1

    Problem

    During logon users receive one or more error messages stating;
     
    An error occurred during the execution of a procedure.
    Contact your administrator or helpdesk with the following info:
     
    Process:              pfwsmgr.exe (<version>)
    Procedure:           PinManager.CheckAndResolveShortcut
    Error:                   The system cannot find the file specified. (Exception from HRESULT:0x80070002)
    Machine:              <computername>
     
    Program will resume normal operation…


     

    Cause

    During logon RES ONE Workspace / Ivanti Workspace Control works with multiple shortcuts pointing to different paths. When it encounters a shortcut in which the path is invalid or not reachable the error above is presented.
    This behavior is not unique to RES ONE Workspace / Ivanti Workspace Control products. A similar error message is presented without RES ONE Workspace / Ivanti Workspace Control when a shortcut is clicked whereby the target is not longer available.


     

    Solution

    In Ivanti Workspace Control 10.2 this error message is made silent meaning that the error will not be presented to the user. The error will still be written in the global error log of the Ivanti Workspace Control.

    These error message can occur every so often and can be ignored when low in numbers. If the error floods the error logs it's recommended to investigate the users personal settings. An invalid shortcut could be created each time by User Settings or a Mandatory profile for example.