RES ONE Automation Tasks are not executed within RES ONE Workspace Managed apps configuration after upgrade to RES ONE Automation 10.0.0.0 (Agent+)

Version 1

    Problem

    RES ONE Workspace has the integration with RES ONE Automation configured. After upgrading RES ONE Automation to version 10.0.0.0 and using the RES ONE Automation agent + no RES ONE Automation actions are being executed within the session managed by RES ONE Workspace.

     

    Solution

    This issue is currently under investigation for a final solution by Ivanti.


    The following workaround can be used to (temporarily) solve this issue.

    Workaround:

    1. Uninstall the RES ONE Agent + from the system and install the RES ONE Automation Legacy Agent on the end point.
    2. Open the RES ONE Automation Console and go to the node Administration > Components and download the RES ONE Automation Agent installation file.
    3. Use the downloaded installation file on the end point to install the RES ONE Automation Legacy Agent.