Unable to store the Microsoft webcache information with User Settings

Version 1
Created by guido.drissen on Dec 11, 2017 4:51 AM. Last modified by guido.drissen on Jan 4, 2018 2:33 AM.

    Problem

    Consider the following scenario:
    • Microsoft Office 365 is installed.
    • Citrix VDA 7.14 is installed.
    • The RES ONE Workspace RestoreCookies2 registry settings is configured. (As described in KB article)
    In this scenario the webcache information will not be stored in the User Setting. The Users Event Log (in Diagnostics > Workspace Analysis) will report the following errors:
    1. Fail to store file/folder in User Setting.
    2. Saving User Settings "<Name of the User Setting which stores the Microsoft webcache information>".
     

    This issue is reported en reproduced on the following operating system(s):
    • Microsoft Windows Server 2012 R2

    Solution

    Upgrade the installation of the Citrix VDA. The issue is solved after the Citrix VDA installation is upgraded to version 15.