Local RES ONE Workspace Agent Cache stops synchronizing due to non-unicode characters used in object names

Version 1

    Problem

    Consider the following scenario:
    • Language for non-unicode programs is NOT set to English (United States).
    • non-unicode characters are used for objects in the RES ONE Workspace Console, e.g. Æø .

    The RES ONE Workspace Agent Cache Synchronization will stop and the following errors will be shown on the Composition > Administration > Agents > Agent properties
     
    Hash failed on object 'ObjectNameWithStrangeCharacters'
    Failed to get object from database '{GUID}'


    The RES ONE Workspace Trace will show the following trace statements:
     
    pwrcache 0 SYSTEM fysnCheckHash; strTemp: <!-- Checksum 145B301A4D3BBDED26416764A252B909 EndChecksum --><applica
    pwrcache 0 SYSTEM fysnCheckHash; Object: ObjectNameWithStrangeCharacters
    pwrcache 0 SYSTEM fysnCheckHash; strCalcHash: AE892E478064A115747DF1BBFE5CB774
    pwrcache 0 SYSTEM fysnCheckHash; strhash: 145B301A4D3BBDED26416764A252B909
    pwrcache 0 SYSTEM AddSyncError; Error: Hash failed on object 'ObjectNameWithStrangeCharacters' Errors


     

    Solution

    This issue is resolved in Ivanti Workspace Control 10.2.500.0

    In case the Minor Release is not (yet) available, or in case the Minor Release cannot be installed, contact Ivanti Support to obtain more information on the availability of a revision.

    IMPORTANT: A revision contains multiple fixes. Only apply this revision when you are experiencing a specific problem. Unless you are severely impacted by this specific problem, Ivanti recommends that you wait for the next Minor Release containing these fixes.