ProblemThe upload pwrcache.exe process generates unexpected high CPU load and transactions are not being processed anymore.
When activating tracing for RES ONE Workspace, the trace shows the following error:
clsRelayServer.GetMessageInBytes (Msg_ProcessTransaction); ERROR: 0 - Index was outside the bounds of the array. at RES.WorkspaceManager.Shared.clsRelayServer.aq(Int32 a, Int32 b, Byte c, Int32 d) at RES.WorkspaceManager.Shared.clsRelayServer.ap(enuMessageTypeID a, Int32 b, XmlDocument c, Byte& d, String e)
On the Relay Server the following errors may be logged in the Windows Event Log;
eventid 0 Error : Invalid Messageheader: BOH marker not found.Stacktrace: at RES.WorkspaceManager.Communication.Messaging.MessageHeader.FromReader(BinaryReader reader, MessageHeader&messageHeader)
CausePwrcache.exe upload process fails to process bigger ( > 5MB ) transaction files and will end up in an endless retry loop.
SolutionThis issue is resolved in Ivanti Workspace Control 10.2.500.0
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IMPORTANT: A revision contains multiple fixes. Only apply this revision when you are experiencing a specific problem. Unless you are severely impacted by this specific problem, Ivanti recommends that you wait for the next Minor Release containing these fixes.