Additional mailboxes and Personal Folders are not available in Microsoft Outlook

Version 3

    Problem

    Consider the following scenario:

    • E-mail Settings in Ivanti Workspace Control are configured to connect additional mailboxes or Personal Folders (PST file) in Microsoft Outlook 2016.
    • The user does not have a Microsoft Outlook profile yet.
    • Microsoft Outlook, which has these E-mail Settings configured, is started.

    In this scenario, Microsoft Outlook is configured by the E-mail Settings, but the additional mailboxes and Personal Folders are not connected.

     

    Cause

    The additional mailboxes and Personal Folders are connected before the Microsoft Outlook profile has been built.

     

    Solution

    This issue is resolved in Ivanti Workspace Control 10.2.500.0

     

     

    Note

     

    The creation of the connection has been delayed for 5 seconds by default.

    This delay is configurable with the registry key PwrMapiDelay.

     

    32-bit:

     

    Key: HKEY_LOCAL_MACHINE\SOFTWARE\RES\Workspace Manager

    Value: PwrMapiDelay

    Type: REG_DWORD

    Data: number of seconds for the delay in hexadecimal format

     

    64-bit:

     

    Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\RES\Workspace Manager

    Value: PwrMapiDelay

    Type: REG_DWORD

    Data: number of seconds for the delay in hexadecimal format