Removable Drive Security based on USB storage device Serial Number is not working

Version 3

    Problem

     

    Consider the following scenario:

     

    • RES ONE Workspace 10.1 is in use in combination with Microsoft Windows 8 or higher
    • Removable Disk Security is enabled
    • Removable Disks Read and/or Modify Access Permissions are configured
    • A zone based on USB storage device Serial Number rule is set as Access Control

     

    For some USB devices the serial number cannot be retrieved. An error is generated in the Workspace Analysis:

     

    Denied Access to Device "<DriveLetter>:" (VendorID#- 0000 Serial#-Device has no serial number.)

    notworking - Copy.png

     

     

    Solution

     

    This issue is resolved in Ivanti Workspace Control 10.2.500.0.

     

    In case the Minor Release is not (yet) available, or in case the Minor Release cannot be installed, contact Ivanti Support to obtain more information on the availability of a Revision.

     

    IMPORTANT: A revision contains multiple fixes. Only apply this revision when you are experiencing a specific problem. Unless you are severely impacted by this specific problem, Ivanti recommends that you wait for the next Minor Release containing these fixes.