Problem / Solution: Email sent from Journal is being delivered from email address other than email address selected in the message.

Version 2


    This Solution applies to all versions of Ivanti Service Manager (current version, on the date when this article is created is 2017.2)



    An email, sent from Journal from address


    is delivered from different email address than it is set up in Quick Action.




    Open Email Workspace


    If column “From Email” contains the same value as “From” field from an email window which appears after clicking Journal -> Create -> Email (see first and second picture of this article) it means that Ivanti Service Manager works fine and email address has been changed by Email Server.

    In that case it is required to contact Email Server Administrator.