How to correct Avalanche license versions

Version 3

    Verified Product Versions

    Avalanche 6.1Avalanche 6.0Avalanche 5.3Avalanche 5.2Avalanche 5.0Avalanche 4.8Avalanche SE 5.3Avalanche SE 5.2Avalanche SE 4.8Avalanche 6.2

    How to correct Avalanche license versions

     

    I accidentally registered my Avalanche licenses for the wrong version.

    How can I correct this?

     

     

     

    When Avalanche Licenses are registered for the wrong version of Avalanche, a correction can be made.

    This process is referred to as a "license exchange". 

     

    License exchanges are performed when the following criteria is met:

    • The correction is being made within 90 days of the license purchase date.
    • When more than 90 days since the license purchase date, all licenses to be exchanged, will require coverage of a current license maintenance contract. 

     

    A license exchange can be performed by contacting us at our Support portal or calling our support line +1 801-308-8047 select option 5.

    • Please have your Sales Order number for your licenses ready.
    • Please have your license maintenance contract number ready.

     

     

     

     

     

     

    Registering and Adding Avalanche and Avalanche Remote Control Licenses

    https://community.ivanti.com/docs/DOC-47710

     

    How to upgrade Avalanche licenses

    https://community.ivanti.com/docs/DOC-27859