Opening printer properties from Printing Preferences results in the error 'Windows cannot find C:\Windows\System32\rundll32.exe'.

Version 1

    Problem

    Consider the following scenario:

    • In an Ivanti Workspace Control session the Printing Preferences application is started.
    • One of the displayed printers is opened, double-clicked to view the printer properties.
    • A 64-bit Operating System is being used.

     

    In this scenario, the following error will be displayed:

     

    Windows cannot find 'C:\Windows\system32\rundll32.exe'. Make sure you typed the name correctly, and then try again.

     

    Cause

    The rundll32.exe file in the folder C:\Windows\SysWOW64 is not available.

     

    Solution

    Copy the rundll32.exe from a similar Operating System and similar folder (C:\Windows\SysWOW64) to this computer.