Copying data from Microsoft Paint to Microsoft Word generates an error

Version 4

    Problem

     

    In an Ivanti Workspace Control session, when data is copied from Microsoft Paint to Microsoft Word, this results in a error stating that an error occurred.

    The error is displayed after several seconds or can take up to a minute.

     

    Cause

     

    Maximum Instances has been configured to a value of 1 on the Managed Application for Microsoft Paint.

     

    Solution

     

    Increase the Maximum Instances value on the Managed Application to more than 1 for Microsoft Paint.

    Microsoft Paint spawns a second process for a short while to complete the copy action. When limited to 1 instances this functionality will not work.

    The Maximum instances can be changed by going to Composition > Applications > Microsoft Paint > Properties > Settings  > Maximum Instances.