If you are experiencing application crashes at random times can be useful to be able to capture a memory dump which you can provide to Ivanti Support for analysis.
You can configure Windows Error Reporting to capture process memory dumps as described below.
NOTE: Only provide memory dumps on request from Ivanti Support, please don't send them in unless requested
NOTE: Windows Error Reporting is available on Windows 2008/XP and above
NOTE: This article only describes capturing process dumps, not full system dumps
The settings below will capture a maximum of ten dumps in C:\Temp. Any crashing application will be captured.
1: Add these three settings to the following registry key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps
2. Restart the Windows Error Reporting service (or start it if it is not running/disabled)
3. Once a crash has occurred you will find the dump file(s) in C:\Temp. When you have the dump, please zip it up and upload it to Support, along with a fresh data collection from our Support Toolkit which you can get here: Ivanti Support Toolkit