The Ivanti Automation Agent+ service keeps restarting

Version 2

    Problem

    The Ivanti Automation legacy Agent is uninstalled before the Ivanti Automation Agent+ is installed.

    In this scenario, it can occur that the Ivanti Automation Agent+ service keeps restarting and is not fully running.

     

    Cause

    The removal of the Ivanti Automation legacy Agent installation is not fully completed.

     

    Solution

    Check the existence of the following registry key and manually remove the complete registry key with all its contents before installing the Ivanti Automation Agent+ software:

     

    System Key: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\667C73B835156A641AD4DA7A1934A554]