The logoff is delayed for several minutes at 'Restoring Explorer Settings (12%)'

Version 5

    Problem

    In rare scenarios, the logoff of Ivanti Workspace control is delayed for several minutes at 'Restoring Explorer Settings (12%)'.

    The trace will show the following entries:

     

    PinOperations.PinToTaskbarW10; Error connecting to explorer! resmpc not yet ready...

    PinOperations.PinToTaskbarW10; Error connecting to explorer! resmpc not yet ready...

    PinOperations.PinToTaskbarW10; Error connecting to explorer! resmpc not yet ready...

    PinOperations.PinToTaskbarW10; Error connecting to explorer!, returncode = 2

     

    Cause

    Ivanti Workspace Control is waiting for the process explorer.exe, to unpin shortcuts, while it is already terminated or not responding.

     

    Solution

    This issue is resolved in Ivanti Workspace Control 10.2.950.0.