Consider the following scenario:
- A service is configured with a Provide Information workflow action and a couple of mandatory and voluntary service attributes.
- A Send Message workflow action is configured in the service which will show the provide information.
- The service is requested and data is filled in, in the mandatory and voluntary fields but one or two voluntary fields are left empty.
The Send Message will show the filled in fields and the ones that should be empty. These 'empty' fields are filled with # service [name of the service].
This issue is resolved in Ivanti Identity Director 2018.1.