"Direct link to this offering" opens Service Catalog instead of Service Request

Version 1

    Details

    if you try to open service request using link from Direct link to this offering:

    and you are redirect to some other page but not to correct service request

     


    Resolution

    Probably the issue is with template details  for the role that try to open service request via link.

    go to back end then: Roles and Permissions -> here select role that has the issue example SelfService -> Top Level Tabs -> Service Catalog.

    here check Search Tags:

    I my case name is invalid and need to be corrected to ServiceCatalog.