Ivanti Application Whitelist Monitor crashes when using the "Info to retrieve" scan option "Hash and Certificates"

Version 6

    Problem

    Consider the following scenario:

    • The Ivanti Application Whitelist Monitor is configured to scan option Hash and Certificates.
    • Folders in the Working temp directory used by Ivanti Application Whitelist Monitor are accessed by other applications.

    The Ivanti Workspace Control trace file will show an error message similar to;

     

         MonitorCallback; ERROR: 0 - The directory is not empty.at      System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

     

    Cause

    When the folders in the Working temp directory of Ivanti Application Whitelist Monitor are accessed by other applications, these folders can't be cleaned up.

    Browsing in any of the folders in the temp directory will keep the folder locked.

     

    Solution

    This issue is resolved in Ivanti Workspace Control 10.2.800.0

     

    NOTE: It is recommended to update both Ivanti Application Whitelist Monitor and the Workspace Control Agent to the same version on one machine.

     

    Workaround

    The separate scan options Hash and Certificates do not suffer from this bug.