Ivanti Workspace Control agent, console or full installation upgrade fails

Version 4

    Problem

     

    The Ivanti Workspace Control agent, console or full installation upgrade fails with the Ivanti Workspace Control Upgrade Pack.

    Windows installer reports "An error occurred. Please contact your vendor...".

     

    The progress window shows an error reporting "Checking database tables... Connection failed" or "Configured for Relay Server connection, first run the Upgrade Pack on an agent connected directly to the database."

     

     

    2018-04-23_15-17-40.png

     

     

    Solution

     

    Make sure that the agent has valid Datastore connection information. If this information is not present, Ivanti Workspace Control cannot be updated.

    The connection information can be validated by opening the Ivanti Workspace Control Console. If the local service is running as a service account, make sure the account has enough privileges on the SQL server database.

     

    More information on upgrading can be found in the Ivanti Workspace Control Upgrade Guide