At logon an error appears: "Powergrid has stopped working"

Version 3

    Problem

    At logon, an error appears "Powergrid has stopped working".

    Upon choosing "Close the program" the user can work as normal.

     

    In the Microsoft Windows Application Event Log an error is logged:

    Event id: 1000

    Path to application with fault; C:\Program Files (x86)\RES Software\Workspace Manager\pwrgrid.exe

    Path to module with fault: C:\Windows\ SYSTEM32\KERNELBASE.dll

     

    Cause

    The product installation has been corrupted.


    Solution

    De-install the current installation of the agent. After rebooting the system, install the Agent or Full installation onto your client and reboot again afterwards.

     

    See the Ivanti Workspace Control Administration Guide for installation instructions.