GoldMine Email Center - IMAP - Emails are being removed from the Exchange server when GoldMine is NOT set to remove them.

Version 2

    DETAILS

     

    GoldMine Email Center - IMAP - Emails are being removed from the Exchange server when GoldMine is NOT set to remove them.

     

    CAUSE

     

    This can be caused by an email rule being set to delete mail from the server.

     

    RESOLUTION

     

    First verify that the GoldMine Email Center does not have the box checked to Auto-delete

    Tools-->Options-->Email-->Accounts-->Edit

     

    If the Auto-delete checkbox is not checked please continue to the next steps.

     

     

    1.Open the GoldMine Email Center

    2.Right mouse click on your email account that is removing emails from the server.

    3.Select: Options-->Set up E-mail rules.

     

     

     

    4.Look at all rules listed and un-check or delete the rule that is set to delete the email from the server.

     

    Also Check the Global Rules - Primary and Secondary by selecting the Global Rules button.

     

    Confirmed fix for tkt 01437924 - Chris Braley