Error "Could not load subscribed people" on Diagnostics tab, no Qualified and Delivered Services displayed

Version 2

    Problem

     

    Error "Could not load subscribed people" on Diagnostics tab, no Qualified and Delivered Services displayed after installing Ivanti Identity Director version 2018.1.

     

    Consider the following scenario:

     

    • In the Management Portal navigate to People and the click on one person to access their details page.
    • Once the details page opens, click on the Diagnostics tab.
    • Then also click on the Qualified services and Delivered services section headers to expand them.

     

    In this scenario:

     

    • An error is shown and the counters for the first two sections are not shown in the headers.
    • Neither the qualified services nor the delivered instances are displayed when their corresponding sections are expanded.

     

    lucian.PNG

     

    Solution

     

    Issue will be resolved in Ivanti Identity Director 2018.1.1