Changes to the user.ini are not being reflected in GoldMine. Changes are not being seen.

Version 8

    DETAILS

    Changes to the USER.ini are not being reflected in GoldMine. Changes are not being seen.

     

    There can be many reasons changes to the USER.ini file are not being reflected in GoldMine here are a few.

         A. Changes are being made to the to the USER.ini file while the affected user is still logged into GoldMine ( the user must be logged out of GoldMine for the changes to stick).

         B. The USER.ini file that is being modified is not the one that GoldMine thinks is the correct USER.ini.
         C. Another reason is GoldMine might think the System Files are somewhere else.

     

    RESOLUTION

    NOTE: All Instructions are based on a Client/Server or workstation pointed to server install of GoldMine.

     

    A. Changes are being made to the to the USER.ini file while the affected user is still logged into GoldMine ( the user must be logged out of GoldMine for the changes to stick).

     

    B.The USER.ini file that is being modified is not the one that GoldMine thinks is the correct USER.ini.

    Ways to verify were the GoldMine application is looking.

    Finding the location of your USER.ini

    1. On the desktop find your GoldMine Icon and right mouse click on it.

    2. Select properties

    3. Look at the target path, make not of this location.

    4. Select open file location.

    5. Find the GM.ini file

    6. Open the GM.ini file

    7. Find the following entry

    8. RealIni=\\server or folder\folder\gm.ini

    9.Copy everything between the "=" and the "gm.ini

    10.Open windows explorer and paste in that path.

    11. This will open the server path that your gm.ini is pointing to.

    12. Browse down the list of files and find your USER.ini file.

    13. This USER.ini would be the default location

    14. If this is where you are making your changes you might have a corrupt INI file

     

    C. Another reason is GoldMine might think the System Files are somewhere else.

     

    1. Open GoldMine

    2. Select Help,About GoldMine,System.

    3. Take a look at the System Directory location.

    4. Browse to the System Files directly to see if your USER.ini file are stored there.

    NOTE: If this is the case your USER.INI along with the Mailbox folder are installed locally and in the wrong location. This will also break anyone else trying to view attachments on contacts you have added them to.

     

    Note: There have been cases where the install was not done correctly, and the application has the wrong system files directory not the correct GoldMine Server install.

    In this example the USER.ini files were written to the local C: drive.

     

    This is an example of a install that was pointed to the local C: and not the server.

     

     

    Here is a quick test to see if GoldMine is writing USER.ini files to the correct location.

    1.Create a new user in GoldMine

    2.Browse to the server root.

    3.See if the new user.ini is found in that path.

    4.If not GoldMine is not using this path.

     

    Also reference for reasons why changes may not stay / keep

     

    Possible reasons why changes to a USER.INI might be ignored and reset?