Unable to start a Citrix Published Application an environment with mixed or upgraded Ivanti Workspace Control agents

Version 3

    Problem

    Consider the following scenario:

    • A mixed environment is used with Ivanti Workspace Control agents and (older) RES ONE Workspace agents.
    • The feature Citrix XenApp Publishing is used.

    In this scenario, during the launch of the Citrix Published application, there is a window shown that the pwrgate.exe cannot be found in one of the following paths:

    • C:\Program Files (x86)\RES Software\Workspace Manager
    • C:\Program Files (x86)\Ivanti\Workspace Control

     

    Note
    Another similar scenario might occur after an upgrade.

     

    Cause

    The installation paths have changed for Ivanti Workspace Control 10.2.0.0 and higher.

     

    Solution 1

    Configure the option Use RESPFDIR environment variable in command line of published application under Setup > Application Virtualization > Citrix XenApp Integration.

    Save settings and republish the application again within the Ivanti Workspace Control console, by unchecking the application option Enable Citrix XenApp Application Publishing, check again and press Ok.

     

    Solution 2

    Re-install the Ivanti Workspace Contol software to the path that is named in the error description.