"Maximum Request length exceeded" error when adding a attachment

Version 4

    Verified Product Versions

    Service Desk 7.7.xService Desk 7.8.xService Desk 2016.xAsset Manager 2016.x

    Problem

    When adding a attachment you receive the error message:

     

    "Maximum Request length exceeded"

     

    Cause

    This usually occurs when the size of the file being attached exceeds 4MB.  This is a limit set by IIS and it is not recommended to change this value.  If you do wish to change this then please refer to this article

     

    http://community.landesk.com/support/docs/DOC-4889