There are times that a specific users profile can become corrupt.
Some of the problems that can be seen when this has happened are:
The actions normally shown within the action panel are missing.
The action panel can be expanded over the details pane.
A User cannot login to ServicePortal - Access denied.
1- Close the Service Desk Console.
2- Run the following sql script against the Service Desk Database:
delete from tps_application_user_setting where tps_user_guid = (select tps_guid from tps_user where tps_name = 'bbob')
* replace 'bbob' with the actual name of the affected user account.
3- Log back into the console as that user.