Pfwsmgr.exe crashes on display properties change and a .Net error is reported in the Windows Event log

Version 6

    Problem

    When changing the display properties in an Ivanti Workspace Control Session, the process pfwsmgr.exe crashes.

    In the Windows Event Log a .NET error is logged:

     

    Log Name: Application

    Source: .NET Runtime

    Date: <Date>

    Event ID: 1026

    Task Category: None

    Level: Error

    Keywords: Classic

    User: N/A

    Computer: <computername>

    Application: pfwsmgr.exe

    Framework-version: v4.0.30319

    Description: the process was terminated due to an unhandled exception

    Exceptioninfo: Exception Code c0000005

     

     

    Solution

    Disable hardware acceleration for Microsoft Office 2016 by adding the following registry key:

     

    Key: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Graphics

    Value: DisableHardwareAcceleration

    Type: DWORD

    Data: 1