Ivanti Endpoint Security Service Cannot Be Started after EPS Security Component Is Installed Successfully on Windows 10

Version 1

    Verified Product Versions

    Endpoint Manager 2017.x

    Issue

    After EPS Security Component is successfully installed on Windows 10, Ivanti Endpoint Security Service cannot be automatically started. Not even after a restart of the laptop. The user has to manually start the service.

     

    Cause

    "Turn on fast startup (recommended)" is enabled in Control Panel>Hardware and Sound>Power Options.

    Turn on fast startup.png

     

    Solution

    You can disable the "Turn on fast startup (recommended)" option with an elevated Command Prompt. Enter CMD as an Administrator, and enter this command:

     

    Powercfg /h off

     

    NOTE: The above option disappears after the command is successfully executed.

    turn off.png

     

    After this setting is reconfigured, push install the Endpoint Security component, Ivanti Endpoint Security Service should now be automatically started after a reboot of the machine.