During the logoff of an Ivanti Workspace Managed session Citrix Receiver is getting a message that the connection has been interrupted

Version 3


    Consider the following scenario:


    • Citrix XenApp / XenDesktop is used to provide a remote desktop session to users.
    • The VMware Hypervisor is used to distribute the Windows Operating system.
    • A user is logging off from a remote session. This might be an Ivanti Workspace Control managed session.
    • The user logs on to the remote session again.


    In this scenario, after the Microsoft Windows Logon, the machine can end up in a blue screen (BSOD).

    The end user will get a message from Citrix Receiver that the connection has been interrupted.



    This is caused by the VMware vSphere Activity Monitoring Feature driver.
    This is a known issue affecting VMware vSphere ESXi 5.x, ESXi 6.0 and NSX 6.x.


    Not related to Ivanti products.


    Follow the instructions from this VMware Knowledge Base article to resolve the issue.