Some EPM-related services are not running on the core

Version 9

    Verified Product Versions

    Endpoint Manager 2016.xEndpoint Manager 2017.xEndpoint Manager 2018.x

    Problem

    Some EPM-related services do not appear to be running on the core server, and may appear in the alerts from Window Server Manager. The following three are the most common ones.

     

    • LANDesk(R) SAM Data Service (Default Startup Type is Automatic)
    • Managed Planet Task Listener (Default Startup Type is Automatic)
    • LANDESK Script Scheduler (Default Startup Type is Manual)

     

    Cause

     

    • LANDesk(R) SAM Data Service only starts when needed by the Office 365 connector in workspaces. More details are introduced in this document.
    • Managed Planet Task Listener in particular is not started and is only used with certain reports inside LANDesk Data Analytics. It will start and pool the database for information as needed, Having it stopped is normal, but it should be set to automatic so when it is called it can start as needed. More Details.
    • LANDESK Script Scheduler is responsible for running discovery services collector scripts when they are scheduled to run. By default it is not running. unless Discovery Services is installed.