Contacting Ivanti Support by Telephone

Version 7

    Contact Ivanti for support and service

    See a list of Ivanti phone numbers around the world.

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    The United States and Canada

    Monday through Friday, 8:00 am to 8:00 pm EDT (GMT -5) except for public holidays.

    Americas Holiday Schedule

    United States of America  United States

    Americas Support

         1-801-308-8047

     

    Phone Menu Options: Phone Navigation Menu

     

     

    Europe, Middle East, and Africa (EMEA) Support

    Monday through Friday, 7:00 am to 6:00 pm UK Time (GMT +0) except for public holidays.

    Europe, Middle East, and Africa (EMEA) Holiday Schedule

    United Kingdom  United Kingdom

    +44 1925358112

     

      Germany

    +49 6996758625

     

      France
    +33 176400193

     

      Netherlands

    +31 738080114

     

    Phone Menu Options: Phone Navigation Menu

     

    Asia Pacific (APAC) Support

    Monday through Friday, 6:00 am to 7:30 pm China Standard Time Zone (UTC +8) except for public holidays.

    Asia Pacific Holiday Schedule

    Australia  Australia

    +61 286078037

     

    China  China

    108001402489 (South)

     

    108007142471 (North)

     

    Phone Menu Options: Phone Navigation Menu

     

     

    24 Hour Support

     

    Only certain Ivanti Support Programs qualify for 24x7 support access.  View the Ivanti Support program details here.  You can view your account’s current Ivanti Support Program level on the Ivanti Support Portal via this link.

     

    If your account does qualify for 24x7 support and you have a Severity 1 issue* outside of the regional business hours defined above you can call the local support team via their usual phone numbers (listed above) or request an urgent call back via the Support Portal using this link.  Please ensure you select Severity 1* when completing the Severity field because web case queues for other severities are monitored during business hours only (whereas call backs via the portal are enabled 24 hours for critical situations only).

     

    NOTE: The support team will validate that your account is entitled to use the service, the business impact of the issue and qualify that it warrants for assistance to take place outside of the regional business hours.

     

    *Severity 1 -- Critical" means a support or maintenance incident where, notwithstanding proper installation and use:
    (a) a substantial portion of one or more Company Products does not operate and cannot be restarted;
    (b) there is an Error in a major program function that renders such major program function completely unusable;
    or (c) there is an Error that causes a third-party, mission-critical application to be unstable.

    In summary: Severity 1 - Critical" means this is a "lines-down" issue, with significant negative impact to your business.