Error sharedSoftGrid.fstrSGRetrievePKGName at session start

Version 4

    Problem

    Consider the following scenario:

     

    • Microsoft App-V 4.6 is used in combination with Ivanti Workspace Control.
    • The user logs on to a Workspace Control managed session.

     

    In this scenario, the following error will be shown:

     

    Program : pfwsmgr.exe

    Procedure : sharedSoftGrid.fstrSGRetrievePKGName

    Error (-2147024891) Access denied

    Machine : <hostname>

    Program will resume normal operation...

     

     

    Cause

    Either or both of two causes could be applicable:

    1. No Microsoft App-V 4.6 client is installed on the machine.
    2. The location for the .OSD file is not accessible from the session.

     

     

    Solution

    1. Install the Microsoft App-V 4.6 client on the affected machine.
    2. Check and verify the accessibility of the location where the .OSD file(s) is/are stored from the session.

     

    Note: This issue has been confirmed on Microsoft App-V 4.6. It may also apply to App-V 5.x.