Problem

Consider the following scenario:

• Microsoft App-V 4.6 is used in combination with Ivanti Workspace Control.
• The user logs on to a Workspace Control managed session.

In this scenario, the following error will be shown:

Program : pfwsmgr.exe

Procedure : sharedSoftGrid.fstrSGRetrievePKGName

Error (-2147024891) Access denied

Machine : <hostname>

Program will resume normal operation...

Cause

Either or both of two causes could be applicable:

1. No Microsoft App-V 4.6 client is installed on the machine.
2. The location for the .OSD file is not accessible from the session.

Solution

1. Install the Microsoft App-V 4.6 client on the affected machine.
2. Check and verify the accessibility of the location where the .OSD file(s) is/are stored from the session.