Error "Object reference not set to an instance of an object" is displayed in an Ivanti Workspace Control managed session

Version 6

    Problem

    Consider the following scenario:

     

    • Ivanti Workspace Control version 10.2.900.0 is used.
    • An application has been configured to be pinned to the taskbar.
    • The option Create Start Menu shortcut under the properties of the application is NOT checked.
    • A Workspace Refresh is done in the user session.

     

    In this scenario, a user is presented with the following error message:

     

     

    Note: This configuration is a common scenario to offer users a custom button for a one-click action. Examples are log off, shutdown or lock.

     

     

    Solution

    This issue is resolved in Ivanti Workspace Control 10.2.950.0.

     

     

    Workaround

    Tick the checkbox Create Start Menu shortcut under the properties of the application.